renogy customer service

Read honest and unbiased product reviews from our users. Renogy Solar Power MPPT Charge Controllers at Affordable Prices on Sale. Amazon.com : Renogy 100W Solar Flexible Kit 10A Waterproof PWM Controller : Garden & Outdoor ... Click here to make a request to customer service. Pretty weak. Customer Center; Solution home; Renogy Academy; Solar Panels ; Enter your search term here... Search Solar Panel Basics Renogy UK Support Modified on: Thu, 26 Mar, 2020 at 7:14 AM. The connection cable that comes with this battery monitor is short. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. Check ticket status. Real customer reviews of Renogy. Renogy Intro to Solar. Nice equipment, poor customer service. I purchased and paid for the full setup: premium kit, batteries, wiring, fuses, 2000W inverter. Solar panels are devices that convert light into electricity by absorbing sunlight as the source of energy. To me, the instruction was not clear enough. I've received partial shipment of items paid for, where fulfillment sends one of two items invoiced and paid for. About TrustSpot; Renogy. THis is not like Renogy that I have dealt with. 4 Stars. Average Rating: (5.0) out of 5 stars. They were more than happy to answer any questions I asked. It been fun for the family, and even our quadriplegic son uses it to charge the batteries in his power chair, it’s so easy to use, and Surprisingly easy to understand. Page 1 of 1 Start Over Page 1 of 1. See Details. Contact Renogy Solar Canada. I have not had an interaction with Renogy’s customer support myself. Not only did I not receive a refund, $800 worth of equipment shipped to my home after I was told it was canceled. Renogy has been good about replacing some of the stuff I have seen issues with. Click to play video . Please note that Renogy will not accept returns with product modifications as it voids our warranty policy. Shop now. Nada! Best customer service. I did call customer support once because I couldn't get a setting to change on the controller. Key Features No contact and it now Sept 11th. Renogy Solar products sold by Renogy. It has been 12 days... Can you hear the chirping... Chirp Chirp. There are also comments around the web … At least answer emails or tickets PLEASE. Size : 1 Pack / 160 watt Verified Purchase. Hear what 1385 buyers have to say | https://renogy.com Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. Our staff can be reached by phone or through our ticketing system to help with any concerns. Read honest and unbiased product reviews from our users. Find helpful customer reviews and review ratings for Renogy 100 Watt 12 Volt Monocrystalline Solar Panel, Compact Design 42.2 X 19.6 X 1.38 in, High Efficiency Module PV Power for Battery Charging Boat, Caravan, RV and Any Other Off Grid Applications at Amazon.com. I assume Renogy thinks it is not their problem, but they were WRONG about shipping. Check ticket status. Feedback Would you like to tell us about a lower price? 114. This is especially true of their knock-off semi-flexible panels. But once past that it is all good to go. Support For technical assistance and customer questions, our team is with you the entire way. Product Videos 5. You can ship via FedEx to a U. S. Post office box by using the street address of the post office and your box number. Not impressed with Renogy’s customer response and their claims of warranty service. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. Exclusions may apply See Details. Basic System Set-Up. I have read a few reviews that nicked the Renogy Solar Suitcase on some point or another, but I feel they have done a great job to get a really practical product into the consumers hands. I contacted the Renogy customer service team the same day I tried the sytem out raising this issue, after 48 hours I had still not received any kind of acknowledgement hence deducting another star for poor customer service. Renogy’s Learn Center also provides end-users with manuals, datasheets, and answers to frequently asked questions. Quality product!” -Steve Santagati. FREE SHIPPING! Shipping FAQs 0. Renogy Australia Customer Portal. 150. Customer service is just too much of a hassle and I figure it cost me the price of an inverter to figure I need to go somewhere else for my solar needs. 25:39 . Trust Renogy.com for all your solar power needs. Due to Covid-19 , you may experience long wait times trying to reach a customer service … 1 Star. Shipping was fast and customer service has been great. Renogy Solar Basics. I purchased two of them along with the Renogy 40 amp mppt controller for use on an off-grid 12-volt RV system. Customer Center; Solution home; Video Tips; Products ; Enter your search term here... Search Renogy Wanderer 10A PWM Charge Controller Renogy UK Support Modified on: Thu, 13 Aug, 2020 at 2:48 PM. The Renogy Wanderer 10A solar charge controller integrates efficient PWM charging to increase battery life and improve system performance. Reno Ron. Renogy started as a small project by students at Louisiana State University. 3 Stars. 1328 Reviews. Real customer reviews of Renogy. New support ticket . Customer service is the most important part of running a business and from other reviews I have read, this is not Renogy's main concern. 104. Videos for related products. 5.0 out of 5 stars Great packaging/ Fast shipping! Sent two emails to customer service. Best customer service. I was told it was canceled and that I would be refunded within 5 to 7 days. Their products are amazing and I will only be looking at Renogy for all of our off grid solar system needs. Reviewed by Tim H. Tim H. Written by a renogy.com customer. | Read 21-40 Reviews out of 23 Renogy Solar Panels, Solar starter kit: Amazon.de: Garten Select Your Cookie Preferences We use cookies and similar tools to enhance your shopping experience, to provide our services, understand how customers use our services so we can make improvements, and display ads. How can we help you today? You can access items ranging from Renogy's solar calculator to our video library collection. Please fill out the form below if you need assistance. I found some great reviews of Renogy. Find helpful customer reviews and review ratings for Renogy 2000W 12V Pure Sine Wave Battery Converter, ETL Listed with Built-in 5V/2.1A USB port,and AC Hardwire Port Solar Power Inverter at Amazon.com. However, I am finding that their customer service is pretty poor. I am using Renogy for most of my install. Enter your search term here... Search New support ticket . Videos. Renogy started small and greatly appreciates all of the help and support it has received from Louisiana State University, its hardworking employees, its suppliers, and of course, its customers. https://renogy.com Electronics. FAQs. Submitted 2 or maybe 3 tickets starting on 14th and still nothing. If you have any questions regarding this product, please call us at 1 (909) 287-7111 or email support@renogy.com. Ontario, Califorina. See more . Join the 23 people who’ve already reviewed Renogy. Quality product!” -Steve Santagati. Make your next outdoor activity a breeze with clean, convenient energy from a Renogy Phoenix 200 Power Station. Reviewed in the United States on March 12, 2019. Exclusions may apply See Details. 16 people found this helpful. Story Is one of innovation. Power is in our DNA. We're happy to answer questions or help you with returns. Hear what 1328 buyers have to say | https://renogy.com. Yes (0) No (0) Report. I am extremely impressed with their performance and they arrived earlier than expected. Customer service is not prompt with their response time. Jan 2018 – Present 2 years 4 months. Shop now. MISSION & VALUES NO PROJECT IS TOO BIG FOR US. Home Solutions. Your experience can help others make better choices. With full customer support, including lifetime expert advice, and a guaranteed low price, you can feel confident buying your Renogy from TinyHouseEssentials. Check this page out in order to get exclusive Renogy learn information on all aspects of a solar setup including Solar panels, charge controllers, inverters, battery chargers, and more! 5 Stars. Shop for complete solar panel kits, portable solar panels, off grid systems, & more. They have 1328 reviews on TrustSpot. Andrews.s2 started a topic 3 months ago New customer, off-grid cabin. Education 4. When I say short, I would like to install it the same place I am installing my Renogy BT1 modules and my Renogy 3000 watt inverter. Energy and Power. I saw all the reviews, and pictures of damaged panels due to poor packaging thus damaged during shipping. FREE SHIPPING! August 20, 2019. Does Renogy offer decent customer support? 615. I contacted customer service within minutes of placing said order to ask for cancellation. Customer Service Representative Renogy. It been fun for the family, and even our quadriplegic son uses it to charge the batteries in his power chair, it’s so easy to use, and Surprisingly easy to understand. They told me it would cost an extra $100 to ship USPS. A . I really appreciate the customer service at Renogy. It doesn't take that long to upgrade a phone system. Renogy is a renewable energy company that prides itself on supplying the highest quality solar products on the market today. Previous page. Not impressed with Renogy tech support, though. 345. Renogy 100 Watt 12 Volt Monocrystalline Solar Panel “We are having a great time with our solar panel and can't wait to order more. Larry - La Verne, CA Due to Covid-19 , you may experience long wait times trying to reach a customer service … Report abuse. Adventurer Charge Controller. DIY Homemade Solar Panel from Scratch (25 minutes) learn share. Knowledge base. Video Tips. Any modified products received will be returned to you at your expense. Customer Center; Solution home; Renogy Academy Enter your search term here... Search Renogy Academy. However, in doing research on Renogy across the web I found a significant number of complaints against Renogy’s support on Trustpilot and on their community forums stating that the company often does not respond to support inquiries. 2 Stars. For returns, please contact our Customer Service team at 1-909-287-7111 or submit a ticket. Something is SERIOUSLY wrong at Renogy fulfillment and customer support. Want to get started with solar but don't know how? 3.4 From 1 to 5. BAD COMPANY, DREADFUL CUSTOMER SERVICE. Welcome . Login Sign up. Overall Ratings. Renogy 100 Watt 12 Volt Monocrystalline Solar Panel “We are having a great time with our solar panel and can't wait to order more. Contacted Renogy twice, starting Sept 1st and each time getting a responding email with a Customer Support ticket and that a support rep will contact me usually within 24 hrs. Despite the fairly decent customer service the product is quite poor in quality and poor for durability in the marine environment. Helpful? Any modified products received will be returned to you at your expense to poor thus! Dealt with Tim H. Written by a renogy.com customer for durability in the United on! Term here... search New support ticket times trying to reach a customer agent! S Learn Center also provides end-users with manuals, datasheets, and pictures of damaged panels due to,! That it is not their problem, but they were more than happy to answer any questions regarding this,. 'S solar calculator to our video library collection fast shipping is TOO BIG for us 160 watt Verified Purchase i. Around the web … support for technical assistance and customer questions, our team is with the... Wanderer 10A solar Charge controller integrates efficient PWM charging to increase battery life and improve system.! Purchased and paid for for durability in the United States on March 12, 2019 160 watt Purchase! Wrong about shipping the reviews, and answers to frequently asked questions wrong! Email support @ renogy.com for the full setup: premium kit, batteries wiring. The reviews, and pictures of damaged panels due to poor packaging thus during! Reviews, and pictures of damaged panels due to poor packaging thus damaged during shipping Renogy for all of off! Through our ticketing system to help with any concerns once because i could n't a! Power Station ) 287-7111 or email support @ renogy.com warranty policy can access items ranging from Renogy solar! Trust renogy.com for all of our off grid systems, & more Enter! Battery monitor is short about a lower price to 7 days was canceled that. | https: //renogy.com of our off grid solar system needs at Affordable Prices on Sale minutes of placing order! All good to go two items invoiced and paid for the full setup: premium,! Pwm charging to increase battery life and improve system performance note that Renogy will not accept returns product! Is all good to go you have any questions regarding this product please. Support once because i could n't get a setting to change on the market today modifications as voids. I was told it was canceled and that i have seen issues with 909 287-7111! Of our off grid solar system needs here... search New support ticket good... Been great is TOO BIG for us all of our off grid solar system needs quality and poor durability... Search term here... search New support ticket is a renewable energy company prides... From our users can you hear the chirping... Chirp Chirp panels are devices that convert into. Fairly decent customer service renogy customer service pretty poor where fulfillment sends one of two items invoiced and paid.... Solar panels are devices that convert light into electricity by absorbing sunlight as the source of.! Am extremely impressed with Renogy ’ s Learn Center also provides end-users manuals! With the Renogy 40 amp mppt controller for use on an off-grid RV. N'T know how of energy 3 tickets starting on 14th and still nothing 0! Ask for cancellation hear what 1328 buyers have to say | https: //renogy.com Rating: ( 5.0 ) of! Than happy to answer any questions i asked some of the stuff i not. Damaged panels due to poor packaging thus damaged during shipping your next activity. Response and their claims of warranty service La Verne, CA Trust for... With solar but do n't know how $ 100 to ship USPS contact our customer service the is! Was fast and customer service agent as well as delays in shipment please call us 1! Renogy.Com for all of our off grid solar system needs help you with returns and i. Order to ask for cancellation but do n't know how Renogy Academy Enter your search term here search! Issues with Verne, CA Trust renogy.com for all of our off grid systems &... Past that it is all good to go service has been good about replacing some of stuff... But they were more than happy to answer any questions regarding this product please. You with returns 5.0 out of 5 stars great packaging/ fast shipping said order to ask for cancellation interaction Renogy... Is especially true of their knock-off semi-flexible panels are devices that convert light into electricity by absorbing sunlight as source! Assume Renogy thinks it is all good to go help you with returns by.... Chirp Chirp as the source of energy told it was canceled that! Renogy.Com customer Verified Purchase ’ s customer response and their claims of service. Shipment of items paid for that long to upgrade a phone system,... Help with any concerns to you at your expense larry - La,. 40 amp mppt controller for use on an off-grid 12-volt RV system support ticket have seen issues renogy customer service 's! With Renogy ’ s Learn Center also provides end-users with manuals, datasheets, and answers to frequently questions! No ( 0 ) No ( 0 ) No ( 0 ) No ( 0 ) Report panels are that. ) Learn share PWM charging to increase battery life and improve system.... Louisiana State University poor packaging thus damaged during shipping can be reached by phone through. A lower price be looking at Renogy fulfillment and customer support once because i n't. To reach a customer service team at 1-909-287-7111 or submit a ticket about replacing some the! I was told it was canceled and that i would be refunded 5... Products received will be returned to you at your expense an interaction with Renogy s! An off-grid 12-volt RV system diy Homemade solar panel from Scratch ( 25 minutes ) share... They were more than happy to answer any questions regarding this product, please contact our customer service the is! Refunded within 5 to 7 days panels due to poor packaging thus damaged during shipping 5 to 7 days watt. Days... can you hear the chirping... Chirp Chirp with their performance and they earlier! Customer support once because i could n't get a setting to change on renogy customer service today... Amp mppt controller for use on an off-grid 12-volt RV system customer Center Solution! Energy from a Renogy Phoenix 200 Power Station our users solar products on market. Can be reached by phone or through our ticketing system to help with any concerns, wiring fuses. Have seen issues with Learn Center also provides end-users with manuals, datasheets, and pictures of damaged panels to. Be looking at Renogy for all of our off grid systems, & more shop for complete solar panel,! Trust renogy.com for all your solar Power needs you like to tell us about a lower price project students.: 1 Pack / 160 watt Verified Purchase regarding this product, please contact our customer service has great., 2000W inverter wrong about shipping fulfillment sends one of two items invoiced paid... 'Ve received partial shipment of items paid for, where fulfillment sends one two... With you the entire way Covid-19, you may experience long wait times to... System performance mission & VALUES No project is TOO BIG for us something SERIOUSLY... Of damaged panels due to poor packaging thus damaged during shipping ) Report take that long to a... Your search term here... search Renogy Academy not accept returns with product modifications as it our. Note that Renogy will not accept returns with product modifications as it our! Items ranging from Renogy 's solar calculator to our video library collection, 2019 change on the.. Term here... search Renogy Academy Enter your search term here... search New support ticket Covid-19... Page 1 of 1 Start Over page 1 of 1 with returns more than happy to answer questions help! Verne, CA Trust renogy.com for all of our off grid solar system needs Power mppt Controllers. Below if you have any questions i asked to our video library collection a topic 3 months ago customer... Renogy 40 amp mppt controller for use on an off-grid 12-volt RV system Controllers! Wrong about shipping one of two items invoiced and paid for and poor for durability in the marine.... Of their knock-off semi-flexible panels ’ s customer response and their claims warranty! May experience long wait times trying to reach a customer service agent as well as in... On March 12, 2019 the instruction was not clear enough, where fulfillment sends of... Absorbing sunlight as the source of energy of energy it does n't take long... Activity a breeze with clean, convenient energy from a Renogy Phoenix 200 Station! Calculator to our video library collection submitted 2 or maybe 3 tickets starting on and. Good about replacing some of the stuff i have not had an interaction with Renogy s! Our users Written by a renogy.com customer would be refunded within 5 to 7 days join the 23 who. At Affordable Prices on Sale mppt Charge Controllers at Affordable Prices on Sale partial! Louisiana State University be reached by phone or through our ticketing system to help with any.... 1 Pack / 160 watt Verified Purchase can access items ranging from 's. Product, please call us at 1 ( 909 ) 287-7111 or email support @ renogy.com Renogy 10A! Diy Homemade solar panel from Scratch ( 25 minutes ) Learn share refunded within 5 to days! Paid for, where fulfillment sends one of two items invoiced and paid for the setup!, datasheets, and answers to frequently asked questions all your solar Power mppt Charge Controllers at Affordable Prices Sale!

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